John Paul II International Krakow-Balice (KRK)
25.9
km
Katowice (KTW)
105.7
km
Train
Kraków Main Station800 m
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“The room was impressively spacious and well-lit, providing a comfortable atmosphere for a relaxing stay.” view full review
Delicious Breakfast
“Breakfast was a good experience with a fantastic selection, including fresh fruit and a delicious Greek-style salad.” view full review
Spotless Cleanliness
“The bathroom was impeccably clean, enhancing the overall sense of comfort and relaxation during my visit.” view full review
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled
Lift
Gift/Newsstand
Sports & Fitness
Exercise gym
Services
Room service
Laundry
Dining
Restaurant
Bar/ Lounge area
Buffet breakfast
Children
Cots
Room features
In-room air conditioning
Heating
In-room safe
Mini-bar
Sitting area
Ironing facilities
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Ul. Sw. Tomasza, 32,
Krakow,
Poland,
31-014,
Lesser Poland
Map view
street view
Ul. Sw. Tomasza, 32,
Krakow,
Poland,
31-014,
Lesser Poland
City landmarks
Castle
Wawel Royal Castle
1.3
km
University
Collegium Maius Great College
1.2
km
Northeast corner of Plac Wolnica
Corpus Christi Church
1.7
km
ul. Basztowa
Krakow Barbican
670 m
Church
Church of Saint Apostles Peter and Paul
770 m
At the midpoint of Grodzka On The East Side
Church of St. Andrew
810 m
Synagogue
Old Synagogue
1.4
km
Plac Szczepanski 3a
Bunkier Sztuki Contemporary Art Gallery
650 m
Synagogue
Izaak Synagogue
1.4
km
Ul. Pijarska
Saint Florian's Gate
790 m
Church
Wawel Cathedral
1.2
km
Synagogue
High Synagogue
1.4
km
Church
Church of St. Catherine of Alexandria
1.6
km
Museum
Galicia Jewish Museum
1.5
km
Museum
National Museum in Krakow
1.7
km
Nearby
Square
Main Square
560 m
ul. Maly Rynek 9
Saint Barbara's Church
270 m
Church
St. Mary's Basilica
580 m
Museum
The Cloth Hall
480 m
Center of Old Town
Krakow's Rynek Glowny Central Square
560 m
Rynek Glowny
Old Town
560 m
Museum
Cracow Historical Museum
450 m
Tower
Town Hall Tower
530 m
Rynek
Adam Mickiewicz Monument
450 m
Museum
Czartoryski Museum
520 m
KrakowPoland
Planty Park
340 m
Church
St. Francis of Assisi Church and Monastery
390 m
Church
Church of St Adalbert
480 m
Church
Saint Cross Church
140 m
Church
Dominican Church
390 m
Restaurants
Milkbar Tomasza
90 m
ul. Sw. Tomasza 24 31-027 Krakow
METRUM Restobistro
130 m
Swietego Tomasza 43
Cakester Cafe Krakow
100 m
Tomasza 25
U Stasi
80 m
ul. Mikolajska 16
INGO Food and Drink
140 m
ul. Mikolajska 17-19
Luna Siciliana
240 m
Szpitalna 28 Skrzyżowanie z Św.Marka
13 Pub
210 m
ul. Westerplatte 13
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Friendly Staff
Good Location
Lack of Service Skills
Limited Breakfast Hours
7.6/10
Very good
Rooms
7.4
Location
8.9
Service
7.9
Dining
7.3
Guest reviews
7.6/10
based on 10 reviews
7.6
7.6/10 based on 457 reviews
Deborah
United Kingdom,
June
2024
8.0/10
The hotel offers all you need for a comfortable stay, with friendly staff and an excellent location close to the city center. However, the rooms could use some improvements like better bedding and coffee/tea facilities. The breakfast is continental with plenty of options.
Rooms
7.0
The rooms were comfortable, but the bedding was not ideal, and the lack of coffee/tea facilities was a bit inconvenient.
Service
9.0
The staff was extremely polite, pleasant, and very helpful, enhancing the overall experience with their friendliness.
Location
9.0
The hotel's location is superb, just off the Main Square, making it convenient for exploring the city center.
Dining
8.0
The breakfast offered plenty of choices, and the staff was accommodating, although some improvements could be made.
Facilities
7.0
The hotel has all the necessary amenities like a powerful shower, hairdryer, and soaps, but could benefit from a revamp.
Andrew
United Kingdom,
June
2024
8.2/10
I had a pleasant stay at this hotel. The rooms were well looked after and had everything needed for a comfortable stay, though a second pillow is advisable. The breakfast offered a good variety, but be mindful of arriving late when some staff might seem moody. The location was excellent, close to the city center and the old town square, although customer service skills were lacking. The dining experience was delightful with a vast selection, and the facilities met my expectations.
Rooms
8.0
The rooms were well equipped with a powerful shower, hairdryer, and necessary toiletries. Ensure to request an extra pillow for adequate support.
Service
7.0
The staff was friendly and accommodating, especially allowing an early check-in after a night train journey. However, the male receptionist was not very helpful.
Location
9.0
The hotel's location was top-notch, within walking distance to key attractions in the city center. However, the lack of customer service skills among nearby establishments was disappointing.
Dining
9.0
The dining options were extensive, including made-to-order omelettes and fried eggs.
Facilities
8.0
The hotel's facilities were sufficient, offering all necessary amenities for a comfortable stay.
Friendly Staff
Lack of Service Skills
Dan
United Kingdom,
February
2024
7.4/10
I really enjoyed my stay at this hotel. The location was great, close to the Old Town Square and the train station, which I love. The rooms were spacious and had a Wired Internet connection, though they were more expensive than expected. The breakfast was excellent, a real highlight. However, the description of a coffee bar was misleading as it was just a coffee machine, and there were some noise issues from a nearby cafe. Overall, a good experience with a few minor drawbacks.
Rooms
8.0
The rooms at the front of the hotel on the second floor were spacious and well-equipped with a Wired Internet connection.
Service
7.0
The service was nice enough, especially during breakfast, and the room service and laundry were convenient.
Location
9.0
The hotel's location is perfect for me as it's close to the Old Town Square and the train station. Being near the main square with all its restaurants and wine bars was a big plus. However, the noise from Cafe Philo was a bit disruptive.
Dining
7.0
The dining experience was good overall, but I would have preferred a warmer breakfast option. The Thai food was a nice touch, but the opening time could have been earlier.
Facilities
6.0
The hotel facilities were sufficient, although the coffee machine issue and noise concerns affected the overall experience.
Iain
United Kingdom,
January
2024
8.4/10
The hotel was very good overall with spotlessly clean rooms that were changed and cleaned daily. However, it could do with a kettle and cups for added convenience. The lack of ventilation except a noisy street-facing window was a downside.
Rooms
8.0
The rooms were spotlessly clean and changed daily, but lacked proper ventilation.
Service
9.0
The staff, especially Conrad, were very friendly, helpful, and knowledgeable about the area.
Location
10.0
The hotel's location was superb, just a short walk to the main market square with plenty of dining options nearby.
Dining
7.0
The dining experience was basic but serviceable, although more warm breakfast options would be preferable.
Facilities
8.0
The facilities were good, but a lack of proper ventilation in the rooms was a notable issue.
Richard
United Kingdom,
January
2024
6.4/10
I stayed at a hotel that had both positives and negatives. The location was very convenient, close to important landmarks in the city, and the overall cleanliness and comfort were good. Despite the loud environment outside my room, the hotel's central location was a plus. However, the lack of ventilation made the room noisy and uncomfortable at times.
Rooms
6.0
Although the room was clean and the heating could be adjusted, the noise from a nearby cafe and lack of ventilation were major drawbacks.
Service
5.0
The service was a mix of helpful and rude encounters, with some staff being friendly while others were unhelpful or even impolite.
Location
8.0
The hotel's location was excellent, very close to the city center, making it convenient for exploring the area and accessing key sites easily.
Dining
7.0
The dining experience offered a good variety of options, but service could be sulky especially if arriving late. However, the food quality was generally good.
Facilities
6.0
The hotel provided basic amenities and services, but nothing particularly outstanding in terms of facilities.
convenient location
noisy surroundings
Harold
United Kingdom,
December
2023
7.2/10
I spent 3 nights at the hotel. The staff was very friendly, and the breakfast had plenty of choices. However, the room lacked bottled water and tea/coffee facilities, as well as a refrigerator and air conditioning, which was troublesome due to the high temperatures in Krakow during my stay.
Rooms
7.0
The room had all the essential amenities like a hairdryer, powerful shower, and toiletries; however, one pillow was not enough for head support, and the sheets did not fit the bed properly.
Service
9.0
The service was friendly and accommodating, and the staff spoke English, which was convenient for us.
Location
8.0
The hotel is very close to the Train Station and the Old City, with plenty of dining options within a few minutes' walk.
Dining
7.0
The dining experience was basic but serviceable, with a good continental breakfast selection.
Facilities
5.0
The hotel lacked a refrigerator and air conditioning, which was a downside given the hot temperatures during the stay.
John
United Kingdom,
November
2023
7.8/10
The hotel exceeded my expectations with a spacious and warm bathroom, even though the room was 2 times more expensive than what I had initially booked. The lack of coffee or tea making facilities was a downside compared to what was advertised online.
Rooms
8.0
The room was spacious and had a warm bathroom.
Service
9.0
The hotel staff were very friendly and extremely helpful during my stay.
Location
9.0
The location was perfect, just a short walk to the main market square.
Dining
6.0
The dining experience was okay, but a warm breakfast would have been preferable over cold ham and cheese.
Facilities
7.0
The hotel facilities are good and cater to guests' needs.
Helen
United Kingdom,
September
2023
6.8/10
The hotel is centrally located and within walking distance from the old town square, but lacks amenities like air conditioning and tea/coffee making facilities in the rooms. The service was a mix of helpful and unhelpful staff. The dining experience was good, but the timing could be more convenient. The location near main sites is a plus, yet the lack of prompt management attention to issues is a downside.
Rooms
7.0
The room was initially a normal double but was changed to a larger one for our group of 3 adults. However, the absence of bottled water, tea/coffee making facilities, refrigerator, and air conditioning was disappointing given the high temperatures in Krakow.
Service
6.0
The staff were helpful, friendly, and informative overall, but one male receptionist was unhelpful and made us feel like we were bothering him.
Location
8.0
The hotel's excellent location in the city center made it convenient to explore the main sites on foot. However, issues like the coffee bar not working and noisy bars nearby were drawbacks.
Dining
7.0
The dining options were good with a variety to choose from, but the late opening time of 7:30 am was inconvenient for us.
Facilities
6.0
The hotel had basic facilities but lacked certain amenities that would have enhanced the overall experience.
Cameron
United Kingdom,
August
2023
8.0/10
The hotel was nice overall with some room for improvement. The rooms weren't exactly as expected and had a slight odor, but apart from that, the hotel was quite good. The service was exceptional, especially with accommodating early breakfast requests and helpful suggestions. The location was superb, being close to the main square with an array of dining options. The dining experience was satisfactory with a good selection, though the breakfast time could start earlier.
Rooms
7.0
The rooms, unfortunately, didn't match our expectations and had a funny smell. It would have been nice to have a kettle and cups for convenience. Despite this, the rest of the hotel was pleasant.
Service
9.0
They even arranged parking for my hire car. Room service and laundry service were also efficient.
Location
9.0
The hotel's location was excellent, just a short walk from the main square where there are plenty of restaurants and bars. The convenience of the location adds to its appeal.
Dining
8.0
The dining options were good overall with a nice selection available. The clean and pleasant dining area in level -1 added to the experience. However, an earlier breakfast opening time would have been appreciated.
Facilities
7.0
The facilities at the hotel were satisfactory. Some additional amenities could enhance the overall stay, but it was decent for the price paid.
David
United Kingdom,
July
2023
8.4/10
I had a pleasant stay at this hotel. The rooms were spacious, well-lit, and equipped with air conditioning. However, the twin beds were a bit small for our group of three adults. The service was excellent, with friendly and informative staff. The location was superb, within walking distance of the old town square and other attractions. The dining options were good, though I would have preferred a warm breakfast. Overall, a great hotel with clean and comfortable facilities. The value for money was fair, considering the fantastic location.
Rooms
8.0
The rooms were spacious, well-lit, and equipped with air conditioning.
Service
9.0
The service was excellent, with friendly and informative staff.
Location
10.0
The hotel's location was superb, within walking distance of the old town square and other attractions.
Dining
7.0
The dining options were good, though I would have preferred a warm breakfast.
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